Frequently Asked Questions

Answers to the questions we are asked most. Tap a question to see the answer.

Products and quality

Do you carry swatches of your dresses?

Yes, we do have many small samples of fabric and petals. You pay the postage and we will gladly post the samples to you. Not all of our dresses have swatches available though, so please contact us first to check availability.

What shade is your ivory?

All of our ivory dresses are in the bridal family of ivory. Be careful of pageant types of dresses out there that are the darker, yellowed ivory. Almost all of our dresses would be considered candlelight ivory or soft ivory in the bridal market. To be sure, order a color swatch and see for yourself or contact us to inquire about the colour of a particular style dress as all manufacturers are different.

Can the flowers be taken off of the waist of the dresses so that I can place my own sash on top?

Please read all descriptions of dresses to see what is specifically mentioned about flowers being pin-off or easily removable. Descriptions that read-“ attached”, can usually be detached from the dresses, however, you may want to place something on top of what you have removed. We will be happy to answer any specific questions on any of our dresses. Please feel free to contact us.

How can you offer lower prices than the wedding stores?

Our company owner negotiates factory direct pricing and maintains only an Internet site and warehouse for our inventory. We have no large retail space overhead that we have to pass on to our customers, so it saves you money. We are constantly searching out vendors and negotiating special pricing to pass on to our customers. The bottom line is if we receive special pricing, you as a buyer will receive a great deal also.

Do I need a petticoat/ crinoline or slip with the dresses that you sell- and how do I make the dress puffy?

About 99% of our dresses all have additional crinoline built into the second layer of the dress. All of our dresses are fully lined so there is no itchy scratchy fabric on your child’s body. You may choose to leave it as it is or separate the netting to “pouf” it out. To separate the crinoline you can pull it apart in your hand and scrunch it like you are rolling something. For single layer crinolines we always roll it up and scrunch it. The more that you play with the crinoline, the more puffy the dress will become. If you have a child that is super sensitive to fancy clothing, then it would be best that you have them wear a little cotton tank under the dress so that they are comfortable. For some young children, this may be the first formal dress they have worn, so keep an open mind that this is something new and different for them.

How do I care for my dress?

If desired, we recommend that you set your iron on a heat of level 1 for any tulle netting (usually outside layers), mirror or crystal organza, level 2 and for any satin level 3-4. You are the best one to judge your iron, however, take your time when doing so and the dress will be crisp and wonderful! Any attempt at doing it quickly will result in a hole or burn on the dress. For cleaning we advise “Dry clean only”. Please do not try to hand wash these items, we all know, it never looks the same and they will shrink and warp. Be kind to the dress and have them professionally dry cleaned so they will last for future wearing. Unless a garment is tagged 100% Cotton, we recommend Dry Clean Only for our garments.

Are your jewelry and accessories lead free?

Yes, all of our products are lead-free as our company is in direct compliance with all US Regulations for Child Product Safety.

Are your items always in stock?

While we do strive to keep all of our items in stock, due to varying seasons throughout the year, our stock changes daily. If you are concerned about an item being in stock, please email us – we are more than happy to check the immediate availability of any item you may be interested in.

How long before my wedding should I order?

We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your child and you figure you will be doing alterations regardless of how far out in advance, then go ahead and check it off of your list. Keep in mind that Easter, Summer and Holiday dresses sell very quickly- so don’t wait too long!

You may email us to confirm it again. We will get back to you promptly during normal business hours.

Can a customer order multiple dresses to try on and return?

We prefer to not ship multiple dresses for trying on purposes for one child as this unnecessarily removes dresses from our inventory that another bride or customer may be in need of. Please be aware that we do have a seamstress on staff that is available for offering sizing suggestions to help find the best fit dress for your child. To receive sizing assistance, please email with your child’s measurements. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Because we are a discounter, please be considerate to our company in taking out dresses that are needed to be sold. Please understand that as our margins are low on these dresses, we would be at a loss to cover your order if the majority of them are returned. Furthermore, our shipping manager reserves the right to ask our CSR agents to hold and verify large orders.

Sizes and measuring

How do I measure my girl?

The best way to measure your girl is to measure her (bare-skinned) with a smooth tape measure and obtain the chest, waist and top of the shoulder to floor. For the Chest Measurement you will take the tape measure under her arms and go directly over the bust line. Get an actual measurement- do not place your finger or give an inch- you will want to see exactly what she measures in inches. For the Waist Measurement, you will want to take the tape measure and go around her right at the belly button. Some children have a slight pooch belly, so you will want to measure the widest point of where it sticks out. Most of our dresses should fall mid-calf to ankle so looking at the length measurement is important. You always have to consider that the length measurements of a dress are from the top shoulder seam to the hem line- so that is where you will want to measure from. You will take the tape measure all the way down the front of her and see where it falls on the leg. This should be around mid-calf to ankle for a ballerina length.

What if I do not have a soft measuring tape?

Very simple! You can take a piece of string, belt, or robe sash to measure your child and then lay that measuring tool down on a regular construction tape measure or yard stick to determine their measurements.

Do your dress sizes run big or small?

To avoid exchanges, please take a few minutes to measure the child that you are purchasing for and compare them to our garment measurements provided for each dress. Please do not assume that just because the child wears a size 6, then any size 6 dress will fit. While sometimes this is true, you always have to look closely at the proportions of a child’s body in comparison to the garment measurements. We are happy to assist any sizing questions that you may have.

If you have measured and compared the child’s measurements to the size charts and are still having questions, our seamstress on staff will be more than happy to help. We will need the actual chest, waist and top of shoulder to floor measurements along with the child’s age and wear date. Contact our Customer Service Representatives for help with measurements and sizing.

What happens if I measure my child and they look to be fitting in a much smaller or bigger dress than she normally wears?

You always have to start with the length measurements first. You can always take in the top of a dress, but if you do not have the length sitting correctly, then you may get a dress that fits, but looks funny as the waist will not fall in proportions to the child’s body. For example, you cannot place a petite and tall 7 year old in a size 3 dress just because her upper body is small- you have to imagine that the waist and armholes will ride too high on the body. If you find that your child exceeds or is the same as the garment chest or waist measurement, please go up in size as the dress will not zip. Also, we say to allow about 1-2 inches for comfort and ease between the child’s measurements and that of the garment measurements shown on the sizing chart.

Are your dresses floor length or tea-length?

Most of our dresses are meant to be worn mid-calf to ankle; however, we do have some dresses that are floor length- you will want to follow the pictures and size charts that are provided for each individual style dress offered.

Is there any room in the seams of the dresses to be let out if needed?

Most all of the dresses have 1/4 inch which is surged into the side seams, however, please do not purchase a dress that is the same size or smaller than your child. It will lead to unnecessary disappointments for our most important customer-your child. Most of the times, a garment can be altered in and made smaller, however, do not assume with any item that you purchase online can be let out on the side seams as there is not enough to be made bigger (unless we have put this info in the description of the item). We strongly recommend purchasing bigger if you have any doubts that a garment will fit a child.

Do you offer plus size dresses?

Our dresses come in sizes Child 2–14 and J4–J16. If your child is outside these sizes, choose Custom Size on the dress page and enter her measurements: we make the dress to fit. If you have any questions, our seamstress will be glad to help.

I have measured my child and still do not feel right about the size, can you help me decide what size to buy?

If you have measured your child and you still do not feel right about the size we are more than happy to help you find the best size. Please email us and we will suggest the size you need. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Please note that the assistance you receive should be taken as a suggestion only as the child is not in front of us.

Before you order

Do you have a store that I can pick up my order?

Unfortunately, we are solely an online retailer in which we do not have a local store open to the public. Unlike most of our competitors, we do have a physical warehouse location. If you are a local client and wish to pick up only, prior arrangements can possibly be made. We cannot accommodate walk up clients that are shopping as our staff and warehouse are not set up for this type of service.

Do you wholesale or offer discounts?

To find out more information about wholesale prices, you would need to contact us by email with specifics of orders along with your wholesale license.

Still have a question?

Email Sales@cuteangel.co.uk and we will normally reply within 24 hours.