Returns and Exchanges

Not quite right? Here’s how to cancel an order, return an item or exchange it. Please email us before sending anything back, so we can give you the returns address and help you quickly.

Cancelling an order Changing your mind Faulty, damaged or wrong items How to return an item

Cancelling an order

• Standard sizes and ready-made items: you can cancel at any time before your order is sent. Email us and we will refund you in full.
• Custom Size or your own design: email us within 12 hours of paying for a full refund. After that we may already have started making your dress, so we will refund what you paid less a reasonable amount for the work and materials already used.

Changing your mind

For dresses in standard sizes, headpieces and costumes, you have 14 days from the day you receive your order to tell us you want to return it, for any reason. Then send it back within 14 days of telling us.

• Items must be unworn, unwashed and unaltered, with their tags and packaging. We may reduce your refund if an item has been worn or handled more than you would need to check it.
• You pay the cost of sending items back.
• We refund the price of the items within 14 days of receiving them back, or of receiving proof that you have sent them. If you return your whole order, we also refund the delivery cost, up to the cost of our cheapest delivery option.
• Dresses made to your measurements (Custom Size) or to your own design are made specially for you, so they can’t be returned just because you have changed your mind. Please check your measurements carefully before you order.

Faulty, damaged or wrong items

If an item arrives faulty or damaged, or is not what you ordered, please email us as soon as you can with your order number and photos showing the problem. We pay the reasonable cost of sending it back.

• Faulty or damaged: within 30 days of delivery you can have a full refund; after that, a repair or replacement, or a refund if that isn’t possible.
• Wrong colour or style: a replacement in what you ordered, or a full refund.
• Wrong size: if the finished dress differs from the size or measurements you ordered by more than 2.5 cm (1 inch), you can choose: have it altered by a local tailor and we will pay the tailor’s bill up to £30 (please send us a copy of the receipt), or return it for a replacement or a full refund.

Our dresses are handmade, so differences of up to 2.5 cm (1 inch) are normal, and colours can look a little different on screen than in real life. These are in addition to your legal rights: see our Terms and Conditions.

How to return an item

1. Email usWrite to Sales@cuteangel.co.uk with your order number, what you are returning and why, photos if something is wrong, and whether you would like a refund or an exchange (for an exchange, the item, size and colour you would like).
2. Get the returns addressWe normally reply within 24 hours. Please don’t send returns to our Birmingham address.
3. Send it backPack the item carefully, use a tracked service and keep your proof of postage. Parcels sent by post can take 2–3 weeks to reach us.
4. Refund or exchangeWe refund to the PayPal account you paid from within 14 days of receiving the item, or send your exchange.

Last updated: 9 October 2026